Delivery & Return Policy

These Delivery & Return Policy are an integral part of the General Terms & Conditions.

Delivery & Shipping costs

The product bought in Decantlandia will be sent via mail (Spanish Post Service “Correos”/“Correos Express”, European Express Post Service “SEUR”, “UPS”, “GLS” or “TNT”) within 1-3 working days. Saturdays, Sundays, the public or local holidays don’t take into account. These deadlines may be extended due to stock problems on the factories and other problems that impede or extend time of delivery: weather conditions, increased workload periods (especially Christmas and Easter) or other reasons of force majeure (strikes, riots, etc.). Decantlandia is not responsible for delivery delays caused by troubles of Spanish or international post services. The Customer will be notified at the email address provided during registration about product sending day.

We ship orders to all EU countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden.

The delivery cost within these countries is 7,50 € (always with tracking number) and FREE for all orders over 150€. Delivery costs run by the Customer.

In the ordering request the Customer must indicate delivery address: address, office, center, etc., as well as the number of identity card or passport (for Customs documents). The shipping company is not obliged to notify the Customer by phone about delivery day. Decantlandia executes the orders based on data provided by the Customer and is not responsible for delivery failure due to unreliability, inaccuracy or incompleteness of such data. Decantlandia is not responsible for deliver failure due to lack of the Customer at the address provided. The cost of re-sending run by the Customer.

For additional information regarding the delivery please send e-mail to

Expenses, management and other applications demanded by the customs authorities of destination provinces or countries shall be in charge and responsibility of the Customer.

Decantlandia is not responsible for the return of purchase due to customs procedures in each country. In case of return of purchase Decantlandia discounts delivery costs and any additional fees incurred to return the products to our warehouse (including return postage, handling, storage and quarantine fees) and refunds the price of the products to the Customer within a period not exceeding 30 days from receipt of order. If the cost to return the items exceed the cost of the products then Decantlandia will instruct the agents to destroy the package and no refund will be available. If your order or certain products are confiscated by customs due to the items being restricted then no refund will be available.

However, due to complex and ever changing customs policies we cannot guarantee the items you are ordering are permitted for import into your country. Therefore, it is important that you first become familiar with the customs laws in your country before placing an order with Decantlandia. Orders that are seized or delayed by customs are the responsibility of the customer and not Decantlandia.


There is no statutory right to return perfume samples and decants (to exchange them for others or to obtain a refund of the amount paid) because they have been made to individual order. Article 103 of the Real Decreto Legislativo 1/2007, de 16 de noviembre, por el que se aprueba el texto refundido de la Ley General para la Defensa de los Consumidores y Usuarios y otras leyes complementarias.

Each delivery is considered completed from the package made available to the Customer by shipping company y materialized by the control system. The Customer should check the purchase at the moment of delivery and if necessary make a claim or even refuse to accept the purchase if it has been opened or have obvious signs of deterioration.